Right of withdrawal

If the right of withdrawal / right of return is exercised, the customer is obliged to return the goods within 10 days of receipt in the original packaging, brand new, undamaged and with a dispatch bill. Postage costs shall be borne by the customer. All customer-specific goods (e.g. with inscriptions, custom-made products, etc.) are excluded from the right of return/exchange.

Please note:

  • The items must be in their original packaging
  • The original delivery bill must be enclosed
  • Unstamped parcels will not be accepted and will be returned to you at your expense
  • Keep the customer coupon until the purchase price has been refunded
  • The shipping and payment costs are generally not refunded in the event of a return

If you have any complaints or discrepancies, please do not hesitate to contact our customer service on +41 41 618 35 00 to contact us.